tc999 is committed to providing Pakistani players with a safe, fair, and transparent gaming environment. Gambling is entertainment — and keeping it that way is a shared responsibility between tc999 and every player on our platform.
tc999 strictly enforces the minimum age requirement of 21 years for all players across Pakistan.
tc999 has built its responsible gaming framework around six core commitments that protect every Pakistani player — from Karachi to Islamabad and everywhere in between.
tc999 enforces a minimum age of 21 years for all registered players. Every account goes through mandatory KYC verification, including CNIC or passport checks, before any real-money betting or casino gaming is permitted. Age verification is non-negotiable — no exceptions, no shortcuts.
Players who feel their gambling is becoming a problem can request a self-exclusion period of 6 months, 1 year, or permanent closure. During self-exclusion, your account is locked, all marketing communications stop immediately, and you cannot create a new account using the same identity documents.
tc999 allows players to set daily, weekly, or monthly deposit limits as well as loss limits in Pakistani Rupees (PKR). Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 7-day cooling-off period before the new higher limit activates.
Players can set session time limits that trigger a warning or automatic logout after a defined period. tc999 also sends activity summaries so you can see how much time you are spending on the platform each week. Regular reality checks help keep gaming in perspective as entertainment, not a necessity.
Not ready for full self-exclusion but need a short break? tc999's take-a-break tool lets you pause your account for 24 hours, 7 days, or 30 days. During this period you cannot log in, cannot deposit, and will not receive any tc999 promotional content. Your account balance is fully preserved.
tc999's 24/7 support team includes staff trained in responsible gaming best practices. If any player — or a concerned family member in Lahore, Karachi, Faisalabad, or anywhere in Pakistan — contacts tc999 with a gambling concern, the support team is equipped to help, escalate, or direct to specialist resources immediately.
tc999 encourages every player to honestly reflect on their gambling habits. The questions on the right are based on internationally recognised problem gambling screening tools. If you answer "Yes" to two or more of these questions, we strongly encourage you to use tc999's self-exclusion or take-a-break tools, and to reach out to our support team.
Remember
Self-Assessment Checklist — Answer Honestly
All of the following tools are available to every verified tc999 account holder. Access them any time from your account settings or by contacting the tc999 support team.
| Tool | What It Does | Takes Effect | How to Activate | Status |
|---|---|---|---|---|
| Deposit Limit | Caps daily / weekly / monthly deposits in PKR | Immediately (reductions); 7 days (increases) | Account Settings → Limits | Active |
| Loss Limit | Stops play once net losses reach your set threshold | Immediately (reductions); 7 days (increases) | Account Settings → Limits | Active |
| Session Time Limit | Logs you out automatically after set session duration | Immediately | Account Settings → Session Controls | Active |
| Reality Check | On-screen reminder showing time spent and money wagered | Immediately | Account Settings → Session Controls | Active |
| Take a Break | Pauses account for 24 hrs, 7 days, or 30 days | Immediately | Account Settings → Take a Break | Active |
| Self-Exclusion | Full account lock for 6 months, 1 year, or permanent | Immediately & irrevocable during period | Contact [email protected] | Active |
| Marketing Opt-Out | Stops all promotional emails, SMS, and push notifications | Within 24 hours | Account Settings → Communications | Active |
| Account Activity Report | Full history of bets, deposits, withdrawals, and sessions | Available on demand | Account Settings → My History | Active |
Self-exclusion is tc999's most powerful responsible gaming tool. Once activated, it is binding for the duration you choose. Here is how to request it — the process takes less than 5 minutes and support responds within 1 hour, 24/7.
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration you want: 6 months, 1 year, or permanent. You can also initiate this via the 24/7 live chat on tc999.im.
The tc999 team will ask you to confirm your identity with a brief verification step — this ensures the self-exclusion is applied to the correct account and cannot be misused by a third party to lock someone else's account.
Once confirmed, your tc999 account is locked within 60 minutes. All pending promotional offers are cancelled. You will receive a confirmation email. You will not be able to log in or create a new tc999 account using the same identity documents during the exclusion period.
Any remaining balance in your tc999 account at the time of self-exclusion will be returned to your verified payment method — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — within 3–5 business days. You will not lose your funds.
tc999 will provide you with contact information for responsible gaming resources during the self-exclusion process. You are not alone — support is available, and reaching out is always the right move.
tc999 wants every Pakistani player to enjoy the platform as a source of entertainment — whether that is cricket betting on the PSL, live casino games, or slot titles. The following habits make gambling healthier and more enjoyable.
✅ Healthy Gambling Habits
🚫 Warning Signs to Watch For
tc999 enforces a strict minimum age of 21 years for all players. This is not just a checkbox on the registration form — it is enforced through mandatory document verification before any real-money activity is permitted. Every Pakistani player must submit a valid government-issued identity document, such as a CNIC or passport, before deposits, withdrawals, or gameplay are enabled.
If tc999's compliance team has any reason to suspect an account belongs to a person under 21, the account is immediately frozen pending full re-verification. Any winnings generated by an underage player will be voided, and deposits will be returned to the payment source after a compliance review. tc999 takes this obligation seriously as part of its international gaming license conditions.
Have a question about tc999's responsible gaming policies, tools, or support options? The answers to the most frequently asked questions are here. If your question is not covered, contact the tc999 team at [email protected] any time.
tc999 is here for entertainment — cricket betting, live casino, slots, and more. Set your limits, use our tools, and keep gaming fun. Pakistani players from Karachi to Islamabad trust tc999 to put their wellbeing first.